Job Description

Job Summary

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Accounts Receivable Manager

The Accounts Receivable Manager will manage the daily operations and strategic objectives of the Company’s customer billing and collections processes. This includes designing, implementing, maintaining and managing accounts receivable business functions such as collections, loss mitigation, and dispute resolution. EAB seeks someone with strong communication, analytical and critical thinking skills as well as expertise in systems or reporting capability to support the Controller in achieving the Company’s cash collections goals. The Accounts Receivable Manager will also assist with data migration efforts and contribute to other strategic initiatives for our growing business.

This position is in Richmond, VA or Washington, DC.

Primary Responsibilities:

• Develop and execute comprehensive collections strategies that optimize resource utilization, strengthen internal and external customer relationships, and drive results
• Set and communicate clear objectives for the accounts receivable team that align with the Company’s financial targets
• Develop and produce month-end accounts receivable reports supporting the executive financial package, providing insights into billing and collections performance.
• Analyze and monitor accounts receivable metrics providing insight into customer payment behaviors and identifying opportunities for collections process improvements
• Manage the performance of a team of Specialists, Senior Specialists and Supervisors, providing timely feedback and following EAB’s Management Expectations
• Oversee the implementation and enhancement of billing processes to ensure timely invoicing and resolve any discrepancies efficiently
• Negotiate with clients regarding non-payment issues, ensuring a professional approach in all communications
• Address escalated customer communication to maintain positive relationships while adhering to company policies.
• Continuously ensure adherence to and documentation of key internal controls related to billing and collections
• Ensure billing and collection policies, procedures, and best practices are implemented and consistently followed

Basic Qualifications:

• Proven experience as an Accounts Receivable Manager, including a minimum of 2 years in a supervisory role
• Bachelor’s Degree
• High level of customer service and attention to detail
• Ability to accurately process, analyze and interpret numerical data
• Strong team management and negotiation skills
• Knowledge and understanding of accounting treatment for accounts receivable transactions and activities
• Excellent analytical, organizational, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Initiative in taking on projects and managing customer interactions
• Proven experience managing multiple, competing priorities
• Intermediate proficiency in Excel and other financial software

Ideal Qualifications:

• Bachelors Degree in Accounting or Finance
• Experience with NetSuite and familiarity with Salesforce reporting and views
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to , please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $75,000 - $100,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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