Call Center Manager Job at Bath Planet, Clearwater, FL

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  • Bath Planet
  • Clearwater, FL

Job Description

📢 We're Hiring: Call Center Manager – Home Improvement Industry
📍  Location:  Tampa, Fl -NOT A REMOTE POSITION 
🕒  Full-Time | Competitive Salary + Benefits

Are you a dynamic, results-driven leader with a passion for customer service and team development? Do you have experience managing high-performing call centers and a strong interest in the home improvement industry?

We are   a growing leader in home improvement services, and are looking for a  Call Center Manager  to oversee, help grow and optimize the daily operations of our call center. If you thrive in a fast-paced environment and are ready to make an immediate impact, we want to hear from you!

What You'll Do:

  • Lead, coach, and develop a team of call center agents to achieve performance targets

  • Monitor daily operations to ensure excellent customer service and efficient scheduling of appointments

  • Implement performance metrics, training programs, and process improvements

  • Collaborate with sales, marketing, and operations teams to align on customer outreach and service goals

  • Manage call center technology and reporting tools to track KPIs and customer satisfaction

What We’re Looking For:

  • 3+ years of experience managing a call center, preferably in home services or a related industry

  • Strong leadership and team-building skills

  • Knowledge of CRM systems and call center software 

  • Excellent communication and problem-solving abilities

  • A customer-first mindset and a drive for continuous improvement

What We Offer:

Competitive salary + performance bonuses

  • Health Insurance

  • Paid time off and holidays

  • Opportunities for advancement in a rapidly growing company

  • A supportive and energetic team culture

Join us and help homeowners improve their spaces—one great customer experience at a time.

👉  Send your resume for immediate consideration.


 

Job Tags

Full time, Immediate start,

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