Job Description
IMMEDIATE HIRE: Customer Accounts Specialist (100% Onsite | Livermore, CA )
Location: 100% ONSITE - Livermore, California
Schedule: Monday to Friday | 7:30 AM - 4:00 PM PST
Pay Rate: $22-25/hour
Position Overview:
We are seeking a Customer Accounts Specialist to join our Revenue Cycle Management team located in Livermore, CA. This is a full-time onsite role with a strong emphasis on customer service, medical billing, and insurance collections. You will handle inbound calls from patients regarding their billing statements, follow up on outstanding balances, and interpret insurance information (EOBs).
Key Responsibilities:
Manage 50+ patient inquiries daily via phone and email
Address questions related to billing statements, insurance, and payment status
Reconcile patient accounts and verify statement accuracy
Interpret and explain EOBs, RAs, and billing methodologies
Maintain detailed, accurate records of all interactions and collection activities
Submit adjustments and refund requests as needed
Assist with credit card payments and hardship application monitoring
Ensure compliance with HIPAA regulations
Support month-end closing procedures and other related tasks
Required Qualifications:
High School Diploma or equivalent
Minimum 1-2 years of experience in medical billing, insurance follow-up, or revenue cycle support
Strong knowledge of insurance billing and EOB interpretation
Familiarity with Medicare, Medicaid, and commercial insurance plans
Excellent verbal and written communication skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Ability to maintain confidentiality and uphold patient privacy standards
Strong organizational and time management skills
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Job Tags
Full time, Work at office, Monday to Friday,
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