The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Monitors and oversees the processing and collection of all payment activities to ensure payment files are uploaded timely, the proper cash handling procedures are being followed by cashiers and that cash receipts are prepared accurately.
Handles difficult customer situations involving account disputes and/or collections.
Makes appropriate adjustments to accounts for purposes of recovering or crediting funds.
Communicates with others to maximize the effectiveness and efficiency of interdepartmental operations.
Oversees staff daily performance to ensure customers are handled professionally, efficiently and effectively. Offers knowledge and guidance to Customer Service Representatives (CSR) when unsure of how to handle a particular question or situation. Advises staff of assigned tasks to complete.
Assists staff with daily task such as opening/processing of mail-in payments, keying data entry, return check processing, back-up cashiering, scanning, or processing cash receipts and lien search requests.
Researches and evaluate complaints and employee grievances as per department policies and procedures and union contracts. Participates in pre-disciplinary and disciplinary meetings with employees/unions/management.
Assists with Community Outreach events via dissemination of information to public.
Maintains/updates various databases/software to ensure accuracy.
Assists in disseminating information on Hurricane evacuation.
Evaluates statistical call center data as it pertains to employee and department performance via evaluation of statistical data obtained from various databases.
Assists in Hiring, Interviewing and Selection of qualified candidates via participation in interviews with management and Human Resources. Including Ongoing Development, Evaluations, and Disciplinary Action for employees.
Acts as liaison between various departments regarding operations.
Performs related work as assigned.
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposureto toxic/caustic chemicals; explosives; violence.
County Core Competencies
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