Job Description

Customer Success Manager – ALL LEVELS – Graduate to Lead Considered

A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in Manhattan, New York. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organization and be guided by some of the brightest minds in this field. You will be supporting a customer base, ensuring an amazing customer experience, ensuring customers are able to use the product as designed, and educating customers on use of the technology.

Location: New York, Manhattan– initially full-time in the office, after 3 months then hybrid can be discussed

Salary: $80,000 – $150,000 basic per annum + OTE + healthcare, pension etc.

Requirements for Customer Success Manager 

• Degree educated with a minimum of a A minimum of a 3.4 GPA bachelors from an internationally renowned University in a STEM or Law or related discipline
• Fantastic academic history through High School & University (please ensure all achievements are listed on your resume)
• Excellent customer-facing skills with a natural ability to build rapport
• You should have commercial experience in a role where you have ensured excellent customer experience (for recent graduates this could be within summer jobs, internships etc)
• A motivated self-starter with a problem-solving attitude; and a continuous desire to quickly turn any customer issue into a positive experience
• Ability to work with autonomy and as part of a team
• Brilliant communication skills with fluent spoken and written English

Responsibilities for Customer Success Manager:

• You will be the main point of contact, providing an excellent customer experience. You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers

• Working for an industry-leading software company that has a fantastic track record of successfully hiring and training graduates
• Opportunity to progress into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Customer Success Manager / Client Relationship Manager / Customer Experience Advocate / Client Success Specialist / Customer Satisfaction Director / Account Growth Manager / Client Support Coordinator / Customer Retention Specialist / Account Success Manager / Client Engagement Consultant / Customer Service Strategist / Graduate / Trainee / Entry-Level

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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