Job Description

Are you a passionate customer success professional with a knack for building long-lasting relationships?

We're seeking a dynamic Customer Success Manager to join our growing team and help shape the future of the hospitality industry. This is a remote role based in Florida or Tennessee, offering flexibility and the opportunity to make a significant impact.

What you'll do:

Build Strong Relationships: Cultivate and maintain strong relationships with our valued clients, serving as their trusted advisor.
Onboard Clients: Guide new clients through a seamless onboarding process, ensuring they maximize the value of our platform.
Drive Growth: Identify opportunities to upsell, cross-sell, and renew contracts, contributing to our company's overall growth.
Solve Problems: Collaborate with cross-functional teams to resolve client issues promptly and effectively.
Travel: Embark on exciting business trips to meet with clients and strengthen partnerships.
What we're looking for:

Proven Experience: 3-8 years of experience in customer success, account management, or a related field.
SaaS Expertise: 2+ years of experience in B2B SaaS, with a focus on hospitality or property management solutions.
Hospitality Know-How: 1+ year of experience in the hospitality industry, understanding its unique challenges and opportunities.
Relationship Builder: Excellent communication and interpersonal skills to build strong client relationships.
Problem Solver: A proactive and solution-oriented approach to challenges.
Travel Ready: Willingness to travel 10-30% to client locations.
Why you'll love it:

Remote Work: Enjoy the flexibility of working from home in Florida or Tennessee.
Impactful Role: Contribute to the success of a cutting-edge hospitality platform.
Growth Opportunities: Advance your career with a dynamic and growing company.
Employment Type: Full-Time
Salary: $ 73,815.00 Per Year

Job Tags

Full time, Remote job,

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