Job Description

Description and Requirements

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com 

Responsibilities:

• Work with the business to understand needs, goals, strategies, and challenges, and how to help prioritize opportunities for improvement

• Helps to manage the processes of pipeline management, forecasting and financial planning.

• Ensures business partner perspective / efforts are grounded in facts and data

• Effectively communicate the story behind the numbers in terms business partners understand

• Proactively make recommendations based on data and analysis

• Discusses financial performance in terms of the financial implications and business activities

• Facilitates the internal alignment with Telus International Finance and Sales Operations teams. 

• \Contributes to the monthly forecast processes, annual budgeting, and sales planning processes and interlock alignment.

• Responsible for reporting analysis, visualization and simplification of data.

• Collaborates with the Sales Operations and Finance teams on data analytics projects and reporting requirements as needed, including Salesforce, Sissence, etc.  

• Analyzes reporting needs and proactively creates new insights, reporting, SFDC dashboards and analytics

Qualifications/Requirements:

• B.A. or B.S in finance, accounting, economics, or business is required.

• 5+ years of experience 

• Create operational metrics daily, weekly, monthly and quarterly

• Excellent organizational skills including prioritizing, scheduling, time management, and ability to meeting deadlines

• SFDC experience and analytical tools experience 

• Proficient in all Microsoft Office including Outlook, Excel, Word & PowerPoint

• Strong communication and analytical skills

Location: Remote US /Canada

Pay:

The base compensation range for this position in the US $65,200 - $81,500 USD commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values 

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first 
• We embrace change and innovate courageously 
• We grow together through spirited teamwork 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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