Job Description

Interim Healthcare is a leading Regional Provider of Hospice Services based in Texas. Our company has grown to over 35 offices in Texas and New Mexico. 

At Interim Healthcare the relationships we have with each other, and our patients are the foundation of the strong culture we have built. 

We believe in placing the patient's interests at the heart of everything we do and that’s what makes our job so rewarding. 

We understand that part of being a great  Hospice Case Manager is spending the time to genuinely understand the patient’s story. Knowing where the patient is coming from helps us determine what they need to feel comfortable, safe, and healthy in their own home. As one of our nurses put it, “it’s an honor to be in someone’s home taking care of them.” 

At Interim Nurses don’t feel the pressure to just move through the patients, instead, nurses are empowered to invest their time in helping patients live in their homes with dignity, respect, and confidence. 

Schedule: 7 on 7 off Mon-Fri 5:00 PM to 8:00 AM Sat 8:00 to Mon 8:00 AM

General Purpose:

Immediate response, prioritization and coordination of all weekend calls for maximum customer service and satisfaction while planning, organizing, and directing provision of hospice care to meet all identified needs of patients/families in accordance with Interim HealthCare Hospice policies and procedures, accepted standards of nursing practice and palliative care, and applicable law and regulation.

Essential Functions:

• Completes an initial verbal assessment of the patient/family needs telephonically through effective, comprehensive review of concerns and needs voiced with caller.
• Implementation of plan addressing hospice care needs with emphasis on the management of pain, comfort care, symptom management, and psychosocial aspects identified.
• Prioritization and assignment of call visits to appropriate staff utilizing resources efficiently.
• Primarily responsible for the communication and coordination of care among IDG members and other healthcare providers external to the IDG, to ensure the continuous assessment of the patient/family needs, as well as the implementation of the IDG plan of care to guide the delivery of services and achieve the goals of hospice care.
• Evaluates and coordinates the need for services provided to the patient/family in accordance with the IDG plan of care.
• Facilitates the consideration of another level of care (i.e. inpatient, respite, continuous care) when indicated by the patient’s/family’s status/needs.
• Ensures that equipment, supplies, drugs and biologicals and other necessary items and services are available.
• Provides education and interventions to support the effective management of the patient’s pain and other physical symptoms as well as assesses the patient/family’s response to intervention and treatment.
• Provides education/instructions to the patient/family in accordance with the IDG plan of care.
• Directs the services provided by and supervises the LPN/LVN, Hospice Aide, and Homemaker assigned to the patient/family.
• Completes accurate and timely documentation of patient/family calls and services provided.
• Regularly attends Monday morning team meetings telephonically to communicate continuity of care concerns addressed during weekends
• Participates in Administrative on-call duties as defined by the office on-call policy.
• Actively participates in the quality assessment and performance improvement (QAPI) program.
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Graduate of an accredited school of nursing.
• Licensed to practice as a RN in the state in which employed. License is active and in good standing.
• Twelve (12) months of accumulated experience as a registered nurse within the last five (5) years or, if no experience within the last five (5) years, evidence of current (within the last 12 months) clinical knowledge as deemed appropriate by the DHCS.
• If a new graduate, 1200 verified hours of employment as a graduate or registered nurse within the last twelve (12) months or evidence of completion of a company-approved Preceptor Program.
• If a state standard exists that is higher than these education/experience requirements, the state standard supersedes these qualifications
• One (1) year of hospice care experience preferred.
• One (1) year of management/leadership experience preferred.
• Able to provide proof of valid driver’s license if applicable.
• Able to provide proof of valid auto liability insurance if assignment(s) include driving vehicle.
• Proof of Covid vaccine, medical exemption or religious exemption.

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