Job Description

About The Organization

The Metro Richmond Zoo's mission is to protect animals through conservation and inspire guests by providing up-close, educational encounters with the wild. The zoo is situated on 150 acres of land and is home to over 2,000 animals representing 190 species from around the world. The zoo is accredited by the Zoological Association of America and is well-known for its conservation programs for cheetahs, African penguins, and Diana monkeys.

Position Summary

The HR & operations manager is responsible for hiring all guest services employees, creating their work schedules, and coordinating their training. This manager collaborates with the zoo management team to oversee all general zoo customer service operations.

Essential Duties and Responsibilities

1. Interview, hire, and onboard all guest services employees and interns
2. Complete paperwork (including I-9) for all new hires
3. Lead orientation for new hires
4. Coordinate training of employees with the operations manager
5. Oversee the work schedules for 30+ employees
6. Conduct employee reviews with all zoo crew members
7. Ensure the zoo and all its zones are well-staffed each day
8. Review and approve/deny time off requests
9. Oversee disciplinary action, including write-ups, formal warnings, and terminations
10. Assist the operations manager in leading and managing the zoo's daily guest operations, including admissions, memberships, gift shop, food services, ride operation, and treetop zoofari
11. Assist the gift shop/groups manager with gift shop inventory, event reservations, and field trips
12. Coordinate staff lunches and rotations when needed
13. Other tasks as assigned

Physical Requirements

Ability to:

1. Walk and stand for long periods of time
2. Move 30 lb objects
3. Work outside in all weather conditions if needed

Qualifications

1. Must be at least 18 years old and have a valid driver's license
2. Must have a Bachelor's degree 
3. HR and/or management experience is preferred
4. Must be able to communicate clearly and effectively in written and verbal forms
5. Must be able to handle stressful situations calmly
6. Must have great attention to detail
7. Must be able to work independently and as part of a team
8. Must have intermediate computer skills (proficient in Microsoft Office and Google Drive)

Hours 

• Full-time employment
• Salaried position
• 45-50 hours a week, 5 days a week
• Saturdays and holidays required

Benefits and Perks

• Medical insurance
• 401(k) retirement plan with company match
• Paid time off
• Some paid holidays
• No Sundays required
• Food and merchandise discounts
• Free zoo and zipline tickets
• Potential for bonuses
• Variable work tasks
• Work near animals
• Fast-paced - never a dull moment

How to Apply

Complete the zoo's employment application ( (ranking work interests section is not necessary). Attach your application, cover letter, and resume to be considered for this position. This position will be open until filled. We will contact qualified candidates who we have chosen to move forward in the interview process.

The Metro Richmond Zoo is an equal-opportunity employer. We will extend equal opportunity to all individuals without regard to race, ethnicity, religion, color, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.

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