Job Description

VIVOTEK USA Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company’s expansive technological capabilities in image, audio and AI, system integrators count on VIVOTEK to address end users’ needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. VIVOTEK has formed strategic alliances worldwide and works with over 180 authorized distributors across more than one hundred countries, with regional offices in U.S., Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.

Job Title: Order Processor

Position generally supports sales managers; Duties include, but are not limited to:

• Respond to purchase order related sales inquiries from phone calls and e-mails
• Provide accurate information regarding pricing and availability of in-stock items to existing customers
• Accurately process customer transactions such as orders, quotes, credit memos or returns
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Perform other related duties as assigned

Requirements

• At least 1-3 years related experience
• Strong computer skills, using Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with SAP helpful, however not required
• Excellent communications skills (written and verbal)
• Ability to work well in a fast-paced environment
• Ability to work/communicate with various departments
• Must have strong customer service skills and be detail oriented
• Strong organizational skills, and ability to follow up
• Must be able to prioritize and meet deadlines
• Must be willing to work out of our San Jose, CA office 5 days a week

VIVOTEK is dedicated to being an equal employer, fostering a diverse and inclusive workplace where everyone has equal opportunities for growth and recognition, free from discrimination or bias. We promote diversity in recruitment, creating an environment where all individuals feel safe, supported, and empowered to thrive.

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