Job Description

Job Description Insight Global is looking for a Senior UX Researcher responsible for helping define and drive the future experience for our clients call center representatives and the products they use. Duties will include using appropriate research methodology, tools, and protocols to conduct user-centered research. Analyzing subjective and objective data both qualitative and quantitative to gather deep end-user understanding. Performing usability/heuristic evaluations and validations across the product or solution lifecycle. Communicating research insights resulting in recommendations and priorities for user-centric design. Defining the most usable workflows that align with the explicit design philosophy for products and/or solutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements 6-10 years of experience as a UX researcher Proficient in user centered design processes Expert in a variety of UX research methodologies (survey, usability study, in depth interviews etc) Ability to lead and own a research project from start to finish Executive report generation null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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