Job Description

Overview:

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 
WHY JOIN US  
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:  

• Competitive pay  
• Medical, Dental, Vision and Prescription coverage  
• Paid vacation and holidays  
• 401(K)  match  
• Life insurance, AD&D and long-term disability  
• Tuition reimbursement  
• Opportunities available  nationwide  
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more  
• Pet Insurance  
• Legal Plan, and ID Theft Protection  

Responsibilities:

JOB SUMMARY

The Service Manager works with the Branch Manager and is responsible for the Technicians and profitable delivery of HVAC and refrigeration services for a specific branch or branches. This Manager spends most of their time in the field and is directly responsible for the quality of work of the Technicians. Presenting themselves as a trusted company representative, the Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides leadership and builds a collaborative team.
• Communicates company direction, sets expectations and holds team accountable; reviews operating metrics dashboards and takes appropriate action to drive performance.
• Coordinates and communicates with Branch Manager on a continuous basis to assure both are in sync on all activities related to the branch (e.g., manpower requirements, customer, purchasing, policy issues, etc.)
• Ensure Technicians are following customer & CoolSys standard work practice requirements.
• Helps support the procurement of parts and supplies when tech is on site if needed.
• Anticipates, prevents and resolves issues or problems that could impact customer satisfaction.
• Ensure Technicians are compliant with all inventory management requests.
• Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
• Interview, select, hire, and oversee onboarding of technicians.
• Facilitates a regular training program to ensure that Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
• Monitors and manages performance and provides training, coaching and performance feedback to technicians.
• Ensures compliance of Service policies and procedures, including handheld compliance, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and CoolSys standards.
• Performs site visits to ensure proper quality of work has been provided; performs job walks and help with setting up small projects.
• Performs other duties as assigned.

Qualifications:

JOB REQUIREMENTS

Education / Training

• High school diploma, GED, or completion of trade program or technical school.
• College degree, a plus.
• Universal EPA certification

 

Work Experience / Skills

• 5 + years of hands-on technical experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Prior leadership experience is preferred.
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in the area of responsibility.
• Demonstrated understanding of business acumen in a service environment (e.g., profitability, customer relations, quality, safety, etc.)
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask.
• Ability to solve problems and apply good judgement.
• Excellent verbal and written communication, and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues, concerns, and ability to forge strong working relationships with customers.
• Complies with all applicable health and safety regulations, policies, and established work practices; ensures appropriate employee safety training and compliance is completed.

 

General Requirements

• Valid Driver’s license with a Company required and acceptable driving record.
• Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
• Experienced in coaching, training, developing, and leading a team.
• Proficient in managing time, delegating assignments and following through to ensure good results.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including Microsoft Office, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment

This job is operated in an office and /or field / industrial environments. This includes but is not limited to, high traffic retail, work on rooftops, tight spaces, noisy, and less than clean environments, etc.

 

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, drive, and use hands and fingers. The employee is occasionally required to reach, stoop and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 60 pounds with no assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Confidential Data

This position may be exposed to confidential information about the company, and our customers. Disclosure of such information to any outside party in a business or social context can seriously impact the company and may jeopardize the relationship of trust we enjoy with our customers. Please refer to the Protection of the Company’s Trade Secrets and Confidential Information section of the company policies for additional guidelines regarding protecting confidential data.

Join Us:

Today, there are 26 different companies that make up the CoolSys family of brands .  Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

 

Connect with us on  Facebook and  Twi tter .  

 

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  

 

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.  

 

 

 

Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional, HVACR, supermarket, rack systems

Job Tags

Holiday work, Full time, Apprenticeship, Work experience placement, Local area, Night shift, Weekend work,

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