Job Summary:
Thomson Reuters is seeking a Software Engineer to join our team. This individual will develop software application modules and analyze customer problems, providing solutions and training as needed.
Responsibilities:
• Analyzes customer problems of moderate complexity
• Assesses scope of impact
• Mitigates customer impact of issues and recommends and executes work arounds
• Identifies options for problem resolution and initiates action
• Engages others as appropriate and escalates as required
• Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults
• Liaises with various application development and content teams, customer service teams, and other software and hardware support teams.
• Proactively monitors production and nonproduction environments and/or applications
• Provides input for technical plans and solutions.
• Provides technical guidance to less experience analysts
• Conducts root cause analysis and correlation of other system and/or application problems of moderate complexity.
• Works on small complex projects/issues that require a singular area of expertise.
• Participates in project planning sessions with team members.
• Manages multiple and sometimes competing priorities with guidance.
• Prepares status updates for customer problems or projects.
• Regularly communicates and shares knowledge with the rest of the team.
• Performs actions aligned with defined standards
• Assists in developing, configuring, or supporting tools for system monitoring and/or troubleshooting.
• Develops software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.
• Carries out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business.
• Provides ongoing maintenance of either mainframe or client/server applications or tools.
Qualifications:
Required:
• 1-3+ years of experience with software engineering
• Analyzes customer problems of moderate complexity
• Assesses scope of impact
• Mitigates customer impact of issues and recommends and executes work arounds
• Identifies options for problem resolution and initiates action
• Engages others as appropriate and escalates as required
• Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults
• Liaises with various application development and content teams, customer service teams, and other software and hardware support teams
• Proactively monitors production and nonproduction environments and/or applications
• Provides input for technical plans and solutions
• Provides technical guidance to less experience analysts
• Conducts root cause analysis and correlation of other system and/or application problems of moderate complexity
• Works on small complex projects/issues that require a singular area of expertise
• Participates in project planning sessions with team members
• Manages multiple and sometimes competing priorities with guidance
• Prepares status updates for customer problems or projects
• Regularly communicates and shares knowledge with the rest of the team
• Performs actions aligned with defined standards
• Assists in developing, configuring, or supporting tools for system monitoring and/or troubleshooting
• Develops software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively
• Carries out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business
• Provides ongoing maintenance of either mainframe or client/server applications or tools
Preferred:
• Bachelor's degree in relevant field preferred
• Experience with Java, Datadog, AWS/Azure, MySQL/SQL/Postgres, testing
• Selenium, test automation, and/or understanding of JavaScript is a plus
Company:
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. Founded in 2008, the company is headquartered in Toronto, Ontario, CAN, with a team of 10001+ employees. The company is currently Public Company. Thomson Reuters has a track record of offering H1B sponsorships.
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