Switchboard Operator / PBX Job at Ardent Health, Tyler, TX

RzhIbUdGZUxwcTU0aEpEUEV0alZoS1hkU2c9PQ==
  • Ardent Health
  • Tyler, TX

Job Description

Overview

Join our team as a day shift, full-time, Central Scheduling Switchboard Operator in Tyler, TX. 

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

  • Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

  • UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.
Responsibilities

  • Maintain acceptable ACD (automated call distribution) call statistics 
  • Demonstrate proficiency and skill in call control and call steerage.
  • Understand and take appropriate intervention for call queue management at an agent level.
  • Accurately performs the transferring of customers to the appropriate areas.
  • Accurately perform call distribution and effectively executes paging and messaging services
  • Accurately perform data entry at time of call using appropriate call center software systems
  • Effectively distributes patient email
  • Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
  • Participates in department in-services and meetings
  • Adheres to the policies and procedures of the organization and the call center
  • Maintains confidentiality of all interactions
  • Maintains a clean, efficient work area
  • Becomes knowledgeable about call center office equipment
  • Other duties as requested
Qualifications

Job Requirements

  • High school diploma or equivalent

Preferred Qualifications

  • Two (2) years of college
  • Basic typing skills of 35 wpm
  • Knowledge of basic medical terminology

Job Tags

Full time, Day shift,

Similar Jobs

BlackRock

2026 Summer Internship Program - APAC Job at BlackRock

 ...challenging, meaningful and supportive internship experience that replicates, as closely as possible, the experience of being a full-time BlackRock Analyst. The program begins with an orientation that offers a thorough overview of the firm and the opportunity to hear from a... 

Innovative Cleaning Services

Free Mason Job at Innovative Cleaning Services

 ...also known as masons , use weatherproof bricks, stones, and concrete to build new homes and buildings, and to maintain the historic...  ...materials and structures: Brickmasons and blockmasons build and repair walls, chimneys, and other structures. Felons are encouraged... 

Boston University

General Cardiology Nurse Practitioner, Cardiovascular Medicine, Boston University Chobanian & Avedisian School of Medicine Job at Boston University

 ...Boston University and Boston Medical Center General Cardiology Nurse Practitioner We are recruiting for a full-time nurse practitioner for our General Cardiology Program. Boston Medical Center is the largest safety net hospital in New England. Our patient population... 

Major League Soccer

Chief Information Security Officer Job at Major League Soccer

 ...Overview Major League Soccer is seeking a Chief Information Security Officer (CISO) to lead all aspects of its enterprise information security strategy. The CISO will manage and develop strategies that protect our physical and digital information assets, application... 

Freshpack Produce

Class B Driver Class B Job Job at Freshpack Produce

Class B Driver Class B JobThis position is responsible for driving a truck on established routes to deliver product, render services, collect...  .... Create a Driver's Account.Person to Contact about this CDL Job: Patty BatistaFreshpack Produce Phone Number: 303-412-62...