Job Description

Previous call center experience preferred

Previous technical / customer service experience preferred

**CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION***

Technical Support Coordinator - Store Systems Support

REMOTE Phone Support & Troubleshooting 100% of the time.

Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.

While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home. While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.

Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)

Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)

Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background preferred.

Education:

The workspace should be free of outside distractions

Cables should be routed away from any walkway to avoid slip and fall hazard

Minimum internet speeds are 10 Megs download and 1 Meg upload (Instructions for Speed Test attached)

Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless

The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided) Must have a smart phone: Our remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app.

Only Luxottica provided hardware should be connected to the computer

Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home. Equipment includes: cpu, monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord.

Schedule shifts: Agents need flexibility in hours where availability will need to be between 10:00am and 9:00pm M-F and they will have a set weekend day of either Saturday or Sunday

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