Telephone Services Operator Job at St. Elizabeth Healthcare, Crestview Hills, KY

Rk1QcUhsMkNwYTl5aEo3S0hkblNnNkRmVGc9PQ==
  • St. Elizabeth Healthcare
  • Crestview Hills, KY

Job Description

Telephone Services Operator Location Crestview Hills, KY : Operates and answers the hospital main switchboards to receive and relay incoming calls. Pages hospital staff, monitors/announces emergency alarms/codes, maintains logs and responds to patient and general information questions. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Duties Provide General or Patient Information for Inbound Callers: Answers inbound calls, listens and assists callers to identify needs, and then routes call appropriately. Responds to patient and general information according to HIPPA regulations. Provides excellent customer service to in-bound callers.
  • Uses the UA5200 software or EPIC software to lookup patient and department phone numbers
  • Uses the St. Elizabeth website to look up doctor's office information
Emergency Notification for the Hospital
  • Monitors the Simplex and Honeywell Emergency Alarm Systems for alarms at Edgewood, Grant County, Florence, and Fort Thomas.
o Fire Alarm System o Code Blue Buttons from Inpatient Rooms o Blood Bank Temp Monitoring
  • Performs computer system reboot if the Simplex/Honeywell system becomes inoperable
  • Works with Plant Engineering & Security during Fire Alarm and Code Blue testing, to make appropriate announcements and notifications to the hospital
  • Answers the Emergency Line (2-2222) for all St. Elizabeth Hospitals for all codes
  • Reads, understands, and follows appropriate procedures for hospital notification of emergency codes using the Vocera notification system, American Messaging paging, overhead paging, and/or One Call Now.
  • Documents all emergency notifications and information pertaining to the Simplex/Honeywell systems in an Access Documentation Database.
Uses on-call calendars to contact individuals from key departments for after-hours needs. Documents after hours calls in the Access Documentation Database. Coordinates American Messaging Pager needs such as: ordering, set-up, replacement, and returning pagers that the hospital uses for communication. Sets up emergent conference calls for hospital departments using Microsoft Outlook as necessary. Performs other duties as assigned. Qualifications Education, Credentials, Licenses: High School Graduate Specialized Knowledge:
  • Computer Proficiency: Microsoft Office Products, Typing, Internet
  • Ability to Read, understand, and follow emergency procedures
  • Customer Service Experience
  • Communication Skills
Kind and Length of Experience: One year experience in a customer service setting including Call Center responsibilities.

Job Tags

Full time, Temporary work,

Similar Jobs

Kolosso Toyota

Used Car Detail Technician Job at Kolosso Toyota

 ...Applies wax to auto body, and wipes or buffs surface.- Vacuums interior of vehicles to remove loose dirt and debris.- Cleans upholstery, rugs, and other surfaces, using appropriate cleaning agents, applicators, and cleaning devices.- Inspects vehicles for... 

Nextaff

Small Engine Repairman/Flatbed Truck Driver Job at Nextaff

 ...Monday through Friday. Frequent mandatory OT at the end of each day ~ Must be willing to learn to drive flatbed truck and company will assist with obtaining your CDL license (need no more than 1 point on license)~ Must have experience working on small to medium engines... 

Bath Concepts Independent Dealers

Call Center Manager Job at Bath Concepts Independent Dealers

 ...Call Center Manager | New Bay Remodeling Location: Clearwater, FL Full-Time About Us: At New Bay Remodeling , were transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility... 

Pennhealth

Medical editors Job at Pennhealth

 ...immediately.\ We are looking for full-time as well as part-time VR editors, for home based IC work for a minimum of 6000 lines per pay period. \ The candidate MUST have Medical Transcription experience in acute care, clinic work and all work types.\ Experience with... 

HiredChina

Appraiser Job at HiredChina

 ...attitude and a sense of responsibility, and have communication skills. Job Description:Learn the knowledge points related to the appraisal of fashion brands through training and understand the characteristics of the products.Carry out the work of appraising the products...