Job Description

Training & Development Specialist

Who We Are

‍Bravo is leading the way in transforming how specialty retailers run their businesses. We create and provide powerful, easy to use point of sale, compliance, mobile and eCommerce software solutions built specifically for firearms dealers, pawn shops, and specialty retailers. Our all in one platform combines POS, inventory management, eCommerce, and a mobile app designed to streamline daily operations and drive growth for small and medium size businesses.

We are an AI first organization leveraging some of the most powerful AI tech to accelerate innovation, drastically increase employee productivity and provide the most outstanding customer experience possible. We are expanding into new markets, embedding AI across our products and processes, and growing a team that’s passionate about shaping the future of retail technology through the use of AI. We expect all team members to continuously explore and adopt AI solutions that improve performance, creativity, and decision-making in their roles. If you're driven by innovation and excited to be part of a company that's evolving fast, we’d love to hear from you.

The Opportunity

Bravo is seeking a passionate and experienced Training and Development Specialist to join our Customer Experience team. In this role, you'll be responsible for delivering engaging and effective product training to new and existing customers through virtual sessions and webinars. You’ll also become a subject matter expert (SME) in the Bravo platform through comprehensive internal training, enabling you to confidently educate, support, and empower our customers.

This is a highly collaborative, customer-facing role ideal for someone who loves facilitating learning, simplifying complex topics, and being part of a growing, customer-obsessed team.

‍What You'll Do

• Complete extensive internal product training to serve as a subject matter expert (SME) in Bravo’s platform, workflows, and customer use cases. This ongoing learning will continue throughout your time at Bravo.
• Lead live virtual training sessions as part of customer onboarding, ensuring new store customers are equipped to succeed with Bravo’s platform.
• Deliver recurring webinar trainings through the Bravo Master Series, helping existing customers deepen their knowledge and drive ongoing feature adoption.
• Create and update training content to support new product releases and features, including slide decks, recorded videos, job aids, and knowledge base articles.
• Partner withProduct, Support, and Onboarding teams to ensure training is accurate, relevant, and aligned with customer needs and business priorities.
• Monitor training effectiveness through feedback and participation data; continuously improve content and delivery based on learnings.
• Maintain and drive adoption of internal AI tools that support self-serve learning and troubleshooting, ensuring they remain accurate, up-to-date, and aligned with customer training needs.
• Serve as a learning advocate, bringing new ideas, tools, and approaches to elevate our customer education strategy.

What You Bring

• Demonstrated proficiency with AI tools and platforms, or a strong willingness to adopt and integrate AI into daily workflows to improve decision making, increase productivity and drive outcomes within your role.

• 3+ years of experience in training, learning & development, or customer education, preferably in a SaaS or tech environment

• Strong presentation and facilitation skills, with a proven ability to engage remote audiences

• Excellent written and verbal communication skills

• Experience designing learning materials in a variety of formats (videos, decks, guides, etc.)

• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment

• Familiarity with tools such as Zoom, LMS platforms, Canva, Camtasia, or similar is a plus

• Passion for helping people learn and succeed

• May be required to travel depending on location

• Must be available to work in the Pacific Time Zone as needed, depending on customer requirements

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What We Offer

• Remote-first culture with a flexible work environment

• Competitive compensation, with health, dental & vision insurance

• Generous PTO + paid holidays

• Opportunity to grow with a mission-driven, scaling SaaS company

Ready to Join Bravo? Let's Talk.

• Send your cover letter and resume to our Human Resources team at: [email protected].

• Include in your cover letter any relevant experience or enthusiasm you have for working with AI technologies, tools, or data-driven solutions—even if your role is not directly technical. We’re looking for team members who are excited to contribute to our AI-driven future.

• Be prepared to discuss your experience with AI tools and technologies, or interest in and willingness to adopt AI as part of the role at Bravo.  We need team members who are curious, adaptable and strong believers in the role of AI in technology.

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