Job Summary: 'Warwick Experience Ambassador” - Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA
“The Warwick Experience” at the Warwick Hotel Rittenhouse Square in Philadelphia reflects a proud partnership as a member of Marriott Bonvoy hotels, combining exceptional personalized service with the renowned benefits and luxury standards of Marriott's global hospitality network. This experience embraces the vibrant culture and sophistication of Philadelphia while upholding the prestige and consistency expected by Marriott Bonvoy guests. Dedicated roles such as the “Warwick Experience Ambassador” ensure a seamless, memorable, and rewarding stay from arrival to departure.
Key Elements of “The Warwick Experience”:
“Warwick Experience Ambassador” — In-Stay Engagement and Guest Connection:
• Serves as the first point of contact, setting the tone for the guest experience.
• Acts as a concierge, event coordinator, and Warwick and Marriott brand ambassador.
• Provides guests with personalized recommendations tailored to their preferences and the local Rittenhouse Square area.
• Curates local experiences, highlighting Philadelphia's culture, dining, and events, while incorporating Marriott Bonvoy's exclusive offerings.
• Builds authentic connections with guests to ensure their expectations are exceeded and Bonvoy experiences are maximized.
• Ensures a warm, efficient, and seamless check-in process each stay, integrating Marriott Bonvoy member recognition and benefits.Core Values of “The Warwick Experience”:
• Warmth and Authenticity: Guests are treated like individuals, not just room numbers, fostering a sense of belonging while recognizing Marriott Bonvoy members' loyalty.
• Local Connection: The experience celebrates Philadelphia's heritage, cuisine, and events, giving guests an insider's view of the city enhanced by Marriott Bonvoy's expertise.
• Consistency and Luxury: High-quality service is maintained across all touchpoints, ensuring every guest interaction reflects the upscale standards of both the Warwick Hotel and Marriott Bonvoy.
• Empowerment and Teamwork: Staff members are empowered to anticipate needs, solve problems, and deliver extraordinary moments while exemplifying the values of Marriott Bonvoy.
'The Warwick Experience' Philosophy:
As a proud member of Marriott Bonvoy hotels, the Warwick Hotel Rittenhouse Square transforms a stay into an elevated journey enriched by local culture, luxurious comfort, and exclusive Marriott Bonvoy rewards. This philosophy ensures that every guest feels recognized, valued, and inspired to return, making the Warwick Hotel a premier destination for travelers seeking both individuality and the trusted excellence of the Marriott Bonvoy brand.
Candidate Profile:
The 'Warwick Experience Ambassador' is significantly more than a typical hotel's 'Front Desk Associate' which is more of a transactional position. The 'Warwick Experience Ambassador' is a role unique to the Warwick Hotel Rittenhouse Square that focuses on the guests' full experience before, during, and after staying with us.
Experience:
Job Essentials:
Recognize that personal phone use should never occur in the presence of guests, reserving it strictly for breaks, before, or after shifts.
Other Qualifications:
Physical Demands:
Why Join Us?At Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, you'll be part of a vibrant and innovative team that values excellence in service. We offer competitive compensation, comprehensive training, and opportunities for professional growth. If you're passionate about hospitality and delivering exceptional guest experiences, we want to hear from you!
Apply Now!Take the next step in your career and become a valued member of our team at Warwick Rittenhouse Square. Your journey to success starts here!
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