RESPONSIBILITIES:
- Provide real-time technical support during live events at facilities inclusive of nights (2nd shift), weekends, and holidays.
- Maintain the technical integrity of computer systems, network devices, and broadcast/arena A/V systems.
- Test, maintain, and fabricate cables, adapters, and small part modifications as needed.
- Setup and support Zoom, Microsoft Teams, and WebEx conference calls, ensuring seamless audio and video functionality throughout each session.
- Support, image, manage endpoints using Microsoft Intune, Auto Pilot, and JAMF Pro ensuring devices have the latest service packs, system updates, security patches and bug fixes.
- Provide Tier 1 technology support for staff resolving hardware/software issues quickly and effectively.
- Document all issues, troubleshooting steps, and resolutions in a ticketing system.
- Build, update, and develop Standard Operating Procedure guides used for training, IT operations, and work-flow management purposes.
- Other duties as assigned.
The position requires availability during nights, weekends, and holidays. Want to learn more? Then you should contact Elite Technical right away for consideration!
- Must be able to work nights, weekends, and holidays.
- CompTIA A+ Certified is preferred
- Hands on experience with both Windows and Mac OS
- Working knowledge of computer software/hardware, Windows/Mac operating systems, mobile devices, and network switches/hubs and cabling.
- Understanding of broadcast signal flow in a television broadcast environment; inclusive of video routers, video switchers, broadcast cameras, RF infrastructure.
- Solid grasp of office automation products and computer peripherals including printers and scanners.
- Ability to multi-task, work independently, make quick decisions, and respond to the demands of live games and events.
- Ability to carry up to 50 lbs and work in small environments.
- Superb interpersonal, written, and verbal communication skills.
- Strong problem solving and critical thinking skills.
- Able to work effectively both independently and in a team.
- Ability to resolve issues remotely and provide clear instructions.
- Ability to balance and prioritize work with competing target dates.
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